Services Sector — UPSC CSE Questions

145 UPSC CSE practice questions on Services Sector, part of Indian Economy. Below are 12 of them in full, each with the answer and a written explanation.

Questions & explanations

1. Consider the following statements regarding the BPO sector in India: 1. India is the largest exporter of BPO services globally. 2. The BPO sector has contributed significantly to employment generation in tier-2 and tier-3 cities. 3. The sector is primarily concentrated in metropolitan cities like Mumbai and Delhi. Which of the statements given above is/are correct?

  1. (a) 1 and 2 only
  2. (b) 2 only
  3. (c) 1 and 3 only
  4. (d) 1, 2 and 3

Answer: (a) 1 and 2 only

Statement 1 is incorrect. While India is a significant global player in the BPO sector, it is not the largest exporter of BPO services globally in terms of either value or volume. Other countries like the Philippines and some European nations also hold substantial market shares. Statement 2 is correct. The BPO sector has indeed played a crucial role in employment generation, particularly expanding into tier-2 and tier-3 cities, thereby contributing to regional development and job creation outside major metropolitan areas. Statement 3 is incorrect. The BPO sector, while having a presence in metropolitan cities, has significantly expanded its operations to tier-2 and tier-3 cities (e.g., Pune, Hyderabad, Chennai, Jaipur, Chandigarh) to leverage lower operational costs and a wider talent pool, making it not primarily concentrated in metros.

2. With respect to the growth of India’s healthcare services, consider the following statements: 1. The National Health Policy 2017 aims to increase public health expenditure to 2.5% of GDP. 2. The Ayushman Bharat scheme covers over 10 crore poor families for hospitalization. 3. India is a leading exporter of generic medicines and medical devices. Which of the statements given above is/are correct?

  1. (a) 1 and 2 only
  2. (b) 2 and 3 only
  3. (c) 1 and 3 only
  4. (d) 1, 2 and 3

Answer: (a) 1 and 2 only

Statement 1 is correct: National Health Policy 2017 targets raising public health expenditure to 2.5% of GDP by 2025. Statement 2 is correct: Ayushman Bharat PM-JAY targets approximately 10.74 crore poor/vulnerable families for hospitalisation coverage. Statement 3 is partially correct for pharmaceuticals but incorrect for medical devices — India is a net importer of medical devices, not a leading exporter. Statements 1 and 2 are clearly correct; Statement 3 is inaccurate as stated. Correct answer is (a) = 1 and 2 only.

3. Which of the following best describes the 'services-led growth model' in the context of India's economic development?

  1. (a) A growth model where the manufacturing sector drives economic expansion
  2. (b) A growth model where the services sector contributes the largest share to GDP and employment
  3. (c) A growth model where agriculture is the primary driver of economic growth
  4. (d) A growth model where exports of goods dominate the economy

Answer: (b) A growth model where the services sector contributes the largest share to GDP and employment

The services-led growth model refers to an economic development path where the services sector (IT, finance, healthcare, etc.) becomes the dominant contributor to GDP, often without a prior strong manufacturing base. India is a classic example, with services contributing over 50% of GDP. Note: services lead in GDP share, but agriculture still employs the largest share of India's workforce, so services are NOT the largest employer; option (b) is the best available description because the other options are clearly wrong.

4. Which of the following initiatives is directly aimed at promoting India as a global hub for healthcare services?

  1. (a) Pradhan Mantri Jan Arogya Yojana (PMJAY)
  2. (b) National Health Mission (NHM)
  3. (c) Medical Value Travel promotion initiatives
  4. (d) Ayushman Bharat Digital Mission

Answer: (c) Medical Value Travel promotion initiatives

Option (c) refers to a 'Medical Tourism Policy by the Ministry of AYUSH.' While AYUSH promotes wellness tourism, the Ayushman Bharat Digital Mission (option d) is the initiative most directly aimed at building India's digital healthcare infrastructure to enhance global competitiveness in healthcare services, enabling telemedicine and interoperable records that attract international patients. The Ministry of Health and Family Welfare (not AYUSH) is the nodal agency for medical tourism policy. (d) is the best answer.

5. Which of the following best explains the 'services vs manufacturing' structural debate in India's economic development?

  1. (a) Services-led growth is sustainable and can absorb all surplus labour from agriculture
  2. (b) Manufacturing-led growth is essential for creating mass employment and reducing inequality
  3. (c) India should focus only on high-skill services like IT
  4. (d) Both (a) and (b) are correct

Answer: (b) Manufacturing-led growth is essential for creating mass employment and reducing inequality

The debate centres on whether India's growth path, dominated by services, can provide enough jobs for its large low-skilled workforce. Manufacturing is seen as crucial for mass employment and reducing inequality, as it can absorb workers with moderate education. Services-led growth tends to be skill-intensive and may not generate enough jobs for all. Option (a) is not fully correct because services have limited employment elasticity. Option (c) is too narrow.

6. Consider the following statements regarding the AVGC sector's contribution to India's economy: 1. The AVGC sector is a net importer of services. 2. The sector has a high multiplier effect on employment due to its linkage with tourism and hospitality. Which of the statements given above is/are correct?

  1. (a) 1 only
  2. (b) 2 only
  3. (c) Both 1 and 2
  4. (d) Neither 1 nor 2

Answer: (d) Neither 1 nor 2

Statement 1 is false: India's AVGC sector is a net exporter of services, not a net importer — Indian studios provide outsourced animation and VFX work for global clients. Statement 2 is false as framed: AVGC's employment multiplier operates primarily through linkages with media and entertainment, not specifically with tourism and hospitality. Neither statement is correct, so (d) 'Neither 1 nor 2' is the correct answer, not stored (b).

7. Consider the following statements about FDI in retail: 1. Single-brand retail allows 100% FDI under automatic route. 2. Multi-brand retail allows 51% FDI with government approval. 3. E-commerce marketplace allows 100% FDI under automatic route. Which of the statements above is/are correct?

  1. (a) 1 and 2 only
  2. (b) 2 and 3 only
  3. (c) 1 and 3 only
  4. (d) 1, 2, and 3

Answer: (d) 1, 2, and 3

All three statements are correct. Single-brand product retail trading: 100% FDI is permitted, fully under the automatic route (the earlier rule of automatic up to 49% and approval beyond was liberalised). Multi-brand retail trading: 51% FDI with prior government approval. E-commerce: 100% FDI under the automatic route is permitted in the marketplace model only; the inventory-based model is not allowed. Hence (d).

8. Consider the following statements about India's structural transformation: 1. India's services sector grew rapidly without a corresponding increase in manufacturing employment. 2. The share of agriculture in employment has declined faster than its share in GDP. Which of the statements given above is/are correct?

  1. (a) 1 only
  2. (b) 2 only
  3. (c) Both 1 and 2
  4. (d) Neither 1 nor 2

Answer: (a) 1 only

Statement 1 is correct: India's services sector has grown rapidly, but manufacturing employment has not increased proportionately, leading to a 'jobless growth' pattern. Statement 2 is incorrect: Agriculture's share in employment has declined slowly, while its share in GDP has fallen faster, meaning many workers are still stuck in low-productivity agriculture. This is a sign of premature deindustrialisation.

9. Consider the following statements regarding the 'Make in India' initiative and premature deindustrialisation: 1. The initiative aims to increase the share of manufacturing in GDP to 25%. 2. It seeks to create 100 million additional jobs in manufacturing by 2022. 3. It focuses only on high-tech manufacturing. Which of the statements given above is/are correct?

  1. (a) 1 and 2 only
  2. (b) 2 and 3 only
  3. (c) 1 and 3 only
  4. (d) 1, 2 and 3

Answer: (a) 1 and 2 only

Statement 1 is correct: The target was to raise manufacturing's share to 25% of GDP. Statement 2 is correct: The initiative aimed to create 100 million jobs by 2022. Statement 3 is incorrect: 'Make in India' covers 25 sectors including textiles, leather, and food processing, not just high-tech. The initiative is a response to premature deindustrialisation by boosting manufacturing.

10. Consider the following statements about NBFCs in India: 1. NBFCs are an important source of credit to sectors like infrastructure and real estate. 2. NBFCs are subject to the same capital adequacy norms as banks. 3. NBFCs can accept fixed deposits from the public. Which of the statements given above is/are correct?

  1. (a) 1 and 2 only
  2. (b) 1 and 3 only
  3. (c) 2 and 3 only
  4. (d) 1, 2 and 3

Answer: (b) 1 and 3 only

Statement 1 is correct: NBFCs provide credit to sectors like infrastructure, real estate, and retail. Statement 2 is incorrect: NBFCs have different (often less stringent) capital adequacy norms than banks, though they are regulated by RBI. Statement 3 is correct: NBFCs can accept fixed deposits (time deposits) from the public, subject to RBI regulations, but not demand deposits.

11. What is meant by 'premature deindustrialisation' in the context of India's economic development?

  1. (a) A decline in the share of manufacturing in GDP and employment at a lower level of per capita income than in developed countries
  2. (b) A rapid growth of the services sector before agriculture is fully developed
  3. (c) A shift from agriculture to services without passing through a strong industrial phase
  4. (d) Both (a) and (c)

Answer: (d) Both (a) and (c)

Premature deindustrialisation refers to a situation where a country's manufacturing sector starts shrinking in terms of output and employment at a relatively low income level, before the country has fully industrialised. This often means the economy moves from agriculture directly to services, skipping a robust industrial phase. Option (a) and (c) together capture this concept.

12. Which of the following best explains why India's services sector has been able to grow despite premature deindustrialisation?

  1. (a) High domestic demand for services due to a large middle class
  2. (b) Export of IT and business services leveraging English-speaking workforce
  3. (c) Government policies that favoured services over manufacturing
  4. (d) Both (a) and (b)

Answer: (d) Both (a) and (b)

India's services growth is driven by both domestic demand (from a growing middle class) and exports (especially IT and BPO services, using English skills). Government policies also played a role, but not exclusively. Options (a) and (b) together provide a comprehensive explanation. This growth occurred without a strong manufacturing base, illustrating the unique Indian path.

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