Grievance redressal

Who handles complaints at JupiteX, how to reach them, how long it takes, and where to escalate. Last updated 25 Sep 2026 · JupiteX Private Limited.

Grievance Officer

Complaints about JupiteX, including purchases and refunds, content on the platform, and your personal data, can be sent to our Grievance Officer:

Detail	Contact
Email	[email protected]
Post	JupiteX Private Limited, 3-51/1, Plot No. 63, Anjali Gardens Colony, Manikonda, Hyderabad, Rangareddy District, Telangana 500089, India

We handle support and grievances in writing, by email, so there is a record of every complaint and reply. We do not offer a telephone line.

Where to send what

About	Contact
Help with your account, a payment or a refund	[email protected]
Your personal data: access, correction, deletion, consent	[email protected]
A comment or other content on JupiteX	The report option on the content, or the Grievance Officer
Appeal against a moderation decision	[email protected]
Child safety, threats or other urgent harm	[email protected]
A security vulnerability	[email protected]
Anything not resolved through the channels above	The Grievance Officer at [email protected]

Please include the email address on your JupiteX account, what happened and when, and for payments the amount and payment reference. We may ask you to confirm your identity before acting on a request about an account.

Unauthorised charges

An unauthorised or fraudulent charge through JupiteX billing in the Android app: email [email protected] with the date, amount and the payment reference from your receipt. The same applies to a charge on jupitex.ai that you did not make.

We acknowledge it within 48 hours. If you think your card, bank account or UPI app was misused, tell your bank or UPI app as well.

How long we take

Type of complaint	Acknowledged	Resolved
Purchases, payments, refunds and other consumer complaints	Within 48 hours	Within one month of receipt
Content on JupiteX, and other complaints under the IT Rules	Within 24 hours	Within 7 days
Requests to remove content that is unlawful under the IT Rules	Within 24 hours	Within the shorter period the IT Rules set, currently 36 hours
Content that exposes a person's private areas, shows them in a sexual act, or impersonates them in such material	Immediately	Removed within the period the IT Rules set, currently 2 hours
Your personal data	Promptly	Currently: within 30 days. From 13 May 2027, within the DPDP Rules' limit of 90 days.

If you are not satisfied

You can take a complaint further, whether or not you have raised it with us first:

National Consumer Helpline: call 1915 or file at consumerhelpline.gov.in.
Consumer commissions: file a consumer complaint online at edaakhil.nic.in.
Personal data: once the DPDP Act's complaint route applies, you may complain to the Data Protection Board of India after using our grievance process.
App Store or Google Play purchases: billing and refunds are handled by Apple or Google; see our Refund policy for their links. A purchase paid with JupiteX billing in the Android app is ours, not Google's: raise it with us as above.

Company details

Detail	Value
Legal name	JupiteX Private Limited
Corporate Identification Number (CIN)	U63120TS2026PTC220371
Registered office	3-51/1, Plot No. 63, Anjali Gardens Colony, Manikonda, Hyderabad, Rangareddy District, Telangana 500089, India
Office address	3-51/1, Plot No. 63, Anjali Gardens Colony, Manikonda, Hyderabad, Rangareddy District, Telangana 500089, India
Secondary address	T-Hub, Knowledge City, Hyderabad, Telangana 500081, India
GSTIN	36AAHCJ5383M1ZY
DPIIT recognition	DIPP277640
Customer care	[email protected] (email only)
Grievance Officer	[email protected]